Shipping

Please Note: Due to the implementation of COVID-19, the hours shown below may fluctuate.

Please check the following website for the latest shipping news from Australia Post: https://auspost.com.au/service-updates/current-covid-19-impacts

Shipping Options

Method	Courier	Cost	Time
Standard (Australia)	Australia Post	$9.95 or free on orders over $150 (NB: Large and/or bulky orders will generate an extra postage fee and shipping will be calculated at check out)	2-5 Business Days
Click & Collect	–	FREE	Available immediately once order has been picked and invoiced

When will my order be processed?

All orders are handled Monday to Friday from 8 a.m. to 3:30 p.m. AEST (excluding public holidays). Orders that are fully paid will often be shipped the same day up to 11:00am; however, this may take longer during promotions or holiday times such as Christmas. In rare instances, we may need to contact you prior to shipping your item. We will tell you if your order is delayed. Please ensure that all of your data are submitted completely and properly throughout the checkout process, and that you promptly react to any email/phone contact from our staff to avoid any delays.

How can I follow the status of my order?

Tracking information is included in the Shipping Confirmation email that is received once your purchase has been sent. You may monitor your order by clicking the link in your email or by logging into the following website:

Australia Post – Track your parcel online at auspost.com.au

Where am I able to pick up my Click & Collect order?

Our complimentary service enables you to place an order online and pick it up at our My Health Food Shop in Castle Towers, Level 1/6-14 Castle St, Castle Hill NSW 2154.

Additional information regarding national orders

All goods are dispatched from our My Health Food Shop in Sydney.